Offer type: Framework / training-competency (not MS certification)

Reference code: ITIL_4

ITSM framework — training/competency; not an MS certificate.

Scope

ITIL 4 is a practice framework for IT service management. The offer is training / competency / process maturity support — not an ISO 17021 management-system certificate. ISO/IEC 20000-1 is a separate MS scheme and must not be confused with ITIL.

Benefits

• Value- and flow-oriented service practices
• Shared language for incident / change / request
• Complementary training basis for 20000-1 readiness

Typical process

• Clarify need and audience
• Framework tailoring / curriculum plan
• Training or workshop delivery
• Competency / maturity assessment (optional)
• Sustainability and next steps

This page describes the certification / assessment service. Licensed standard text is not distributed. Request a quote for scope, duration and pricing.